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make it non intrusive employees won't tend to feel that you're invading their privacy."
"We've reached a crossroads where we need to find a balance between surveillance that provides legitimate business advantages and surveillance that invades people's privacy," he says.
"For the small business that's merely seeking to improve efficiency and customer service, constant tracking isn't necessary. That's more appropriate in a situation where employers have large number of people constantly in the field, for instance, UPS. Or, employers who feel the need to monitor unproductive employees," he says.
Using a service that charges per location, with no requirement for a time specific contract, is also more cost efficient for the business, Karonis says.
But employee tracking has plenty of obvious benefits to small business owners:
There's a growing backlash as the public is subjected to more and more stalking from cameras mounted at traffic lights to social networking sites recording shopping habits and topics of conversation, Karonis notes.
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Are Businesses Crossing Lines
Improve response times. On site coordinators can re route workers in the field to respond to unscheduled calls in the most efficient way possible.
George Karonis has a background in security and surveillance, and has specialized in Fred Perry Bomber Track Top location services since 2005. A self professed computer geek, one of his chief concerns is balancing the usefulness of tracking with the protection of individuals' privacy. He is founder and CEO of LiveViewGPS, Inc.
"The second issue is privacy. People generally don't want their employer to be a 'big brother' boss who can track their every move. It's not because they're doing something they shouldn't, but because it invades their space, and the information could be misinterpreted or misused."
Nearly 10 years after real time package and people tracking went viral with the advent of GPS enabled cell phones, small businesses face two big concerns.
doesn't involve extra equipment, including software, or a contract, Karonis says.
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"One is expense.
gives businesses solid data to analyze for initiatives such as improving efficiency. Businesses with lots of workers in the field making deliveries or service calls can optimize routes and schedules.
Reduce costs. The greater efficiency provided by tracking helps lower costs by reducing both downtime and overtime.
Expert cites benefits ways to ease privacy concerns
"If you're not loading apps or software onto someone's personal phone, it's less intrusive for the employee and he or she will be more willing to allow use of their own phone. There's also no added drain on the battery, because there's no app constantly running in the background, and no hitch hiking on their data plan or incurring a data charge," he says.
So how can businesses circumvent affordability and employee privacy concerns?
"It really is possible to strike that balance and, in a small business that thrives on trust, mutual respect and fully invested employees, it's essential."
Improve customer service and satisfaction. Tracking helps a business tell people waiting somewhere for a delivery or service exactly where their package or service person is and how long the wait will be.
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