Saying thank you to your customers
15 Oct
Saying thank you to your customers is vital. A lot of companies get too big or too busy and don’t spend the time to say thank you to clients for their business.
Afterall, every single small business startup appreciates every single piece of business that they get. They (you) should thank your customers for coming to you.
Small business startups need to build relationships early with a small group of initial customers so that they can build feedback, make iterations to their product line or services and create advocates out of their clients and customers. This is completely true. It can all start with a simple thank you.
Quick and easy thank you tool
Easy to say thank you
Using the thank you tool on the latteperday site you can quickly and easily type in a message to say “thank you” to a client, click to add your own logo, adjust the size of the note, then click the print button to either print it or export as a .pdf.
Uses
Get creative and there are loads of ways you can use this.
Write a thank you note and print one to drop into your invoice you send a client; or when you send out your product to them; or when you just want to drop them a line and get in touch.
However you use it, I hope it gives you an excuse to remember to say thank you to your clients, to stay in touch with them and build relationships.
Give it a try and let us know how you get on.
Latteperday is a blog written by Michael Frankland about startups, single founders and small businesses getting online. He helps these people create websites and think about great design, conversion rates, building businesses, having fun. He currently lives in Osaka, Japan, and doesn't really feel comfortable writing in the 3rd person anymore. He wants to embrace small and stop using "we".
Agree that thank you note helps to leave the pleasant impression on your customer, which he would remember. Sometimes there is no time to go to the store, buy a card and mail it yourself. You can delegate this to Thank You Pen art iPhone app which sends hand-written letters and greeting cards directly from iOS devices . You type your message and the post team physically handwrites a message, address the envelope and mail it to the recipient.
Great looking app and service and I think this is a great idea. People really appreciate hand written notes.
Those of you who enjoy using this app on your phone will surely be interested in Thankuz, an new Web app (currently in beta) that allows you to send ‘Thank You’ notes to People, Places and Things for thoughtful Gifts, kind Acts and heartfelt Expressions.
Not only that, but you can also receive and track notes from others. It’s fun to do, easy to use and shows you care! Feel free to send feedback to http://thankuz.com – Thank Uz
@Thankuz
This app looks really awesome, great work and I think this will help out a lot of people send handwritten notes. Good service.
@Michael
Really appreciate the kind words! Thank you. The response so far has been overwhelming, and we’re very excited that our instant thank you note concept is catching on with more and more people every day.
Would love to see you cover the app, if you’re up to it? Be happy to participate in an interview, or demo, etc.
Off topic, but also wanted to let you know how much I like your blog’s theme. Probably one of the nicest I’ve seen. Especially the font choice, color scheme and background (not to take away from your writing, which is equally as impressive).
Thank again!
@Thankuz
Thanks for your kind feedback and offer for interview. I’m sure that would be relevant to a lot of people on this blog. I’ve emailed you about it
@Thankuz,
I’d still like to this if you are keen ; )
Michael
How do you say thank you for your business without actually saying “business”, because you want your customers to feel like they are more than just revenue.
Thanks Greg, this is a great question.
There are lots of ways and some of the best ones I have come across are simply “thank you for your support” or really honest and personal like “everyone at WIDGET COMPANY loves you for making what we do possible and helping us live the way we want to so we want to say thank you” or “thank you for [whatever thanking for]. We couldn’t have done it without you”.
Are there any other crackers you can come up with?